MSL is a specialist claims handling and legal expenses insurance provider, operating as a dedicated partner to MGAs, insurers, brokers, and self-insured businesses. With over 35 years of industry experience, the firm stands out for its customer-focused approach, award-winning expertise, and comprehensive suite of tailored insurance and claims management solutions.
The company adopts a partnership-oriented model, positioning itself as an extension of its clients’ businesses to control claims costs, improve performance, and deliver exceptional customer satisfaction. MSL’s highly experienced management team provides end-to-end claims handling and robust legal expenses products, supported by a 24/7 first notification of loss service and a national network for repairs and vehicle hire.
Services Offered
- Motor Claims Handling
- First Notification of Loss (FNOL)
- Third Party Intervention
- Accidental Damage & Repair Management
- Recoveries
- Non-Fault Services
- Legal Expenses Insurance
- Motor Legal Expenses
- Family Legal Expenses
- Business Legal Expenses
- Landlord Legal Expenses
- Taxi & Driving Instructor Legal Expenses
- Excess Protection Insurance
- Key Insurance
- Vehicle Breakdown Insurance
- Replacement Vehicle Insurance
- MOT Failure Insurance
- Home Emergency Insurance
- Alloy Wheel Insurance
- Scratch & Dent Insurance
- Windscreen Insurance
- Tyre Insurance
- Claims Handling Services for MGAs, Insurers, Brokers & Self-Insured Businesses
- In-house Underwriting
- Web-Based Claims Portal (MSL Connect)
- Bespoke Management Information (MI) Reporting
MSL serves clients across the United Kingdom, specializing in the insurance sector with tailored solutions for motor, commercial, and family legal expenses. The firm is authorized and regulated by the Financial Conduct Authority and maintains a strong reputation for efficiency, customer care, and strategic claims management.
