ADR Aviation is a UK-based alternative dispute resolution body specializing in resolving air travel complaints between passengers and airlines or airports. Operating as a Civil Aviation Authority-approved scheme, it provides a legally binding, impartial platform for settling disputes efficiently without the need for court proceedings.
The organization focuses exclusively on the aviation sector, offering a structured process that typically resolves cases within 30 to 90 days. It serves passengers who have unresolved grievances with member airlines or airports, ensuring that final decisions are obligatory for companies when accepted by the complainant. The scheme is designed for simplicity and accessibility, with online and paper-based submission options available.
Services Offered
- Alternate Dispute Resolution for flight-related complaints
- Handling denied boarding disputes
- Resolving flight postponement and cancellation issues
- Addressing damaged, misplaced, or delayed baggage claims
- Settling disputes involving loss or impairment of carried items
- Assisting passengers with disabilities or limited mobility issues
- Resolving allegations of unfair or deceptive trade practices
- Addressing contentions around pricing structures
- Handling cases involving misrepresentation or incorrect information
- Consumer arbitration for aviation disputes
- Providing online and downloadable complaint forms
- Offering a dedicated passenger support center
AviationADR serves clients throughout the United Kingdom and Pan-European jurisdictions, working with a wide range of member airlines and airports including Ryanair, easyJet, Virgin Atlantic, and London City Airport. The scheme operates under strict oversight of the Civil Aviation Authority and supports both individual passengers and aviation industry participants.
