CommsADR is an independent Alternative Dispute Resolution (ADR) scheme specializing in resolving disputes between consumers, non-microbusinesses, and communication providers, particularly in non-regulated matters. It stands out by offering a binding decision process that is completely free for consumers, ensuring accessible and impartial conflict resolution.
The organization focuses exclusively on the telecommunications sector, handling complaints related to telephone, broadband, and internet service providers. Its process is designed to be straightforward, with online and paper-based complaint submission options, and its decisions are legally binding on all member companies, providing consumers with a reliable path to resolution without court involvement.
Services Offered
- Alternative Dispute Resolution (ADR) for communication disputes
- Complaint resolution for telephone services
- Complaint resolution for broadband services
- Complaint resolution for internet service providers (ISPs)
- Dispute resolution for non-regulated communication matters
- Binding decision-making for member companies
- Free complaint resolution services for consumers
- Online complaint submission
- Paper-based complaint form submission
- Dispute resolution for non-microbusinesses
CommsADR operates across England and Wales, providing essential ADR services tailored to the communications industry and ensuring that both individual and small business consumers have access to fair and expert dispute resolution.
