Tenants Advice is a dedicated claims management company specializing in housing disrepair and tenant rights, offering free helpline support and legal guidance to renters across the UK. Standing out for its commitment to accessibility and inclusivity, the firm provides tailored assistance for individuals with visual or hearing impairments, as well as multilingual support, ensuring that all tenants can advocate for their rights effectively.
The company adopts a client-centered approach, emphasizing that tenants should not suffer in silence and are legally empowered to demand necessary repairs from landlords. With a proven track record—having advised over 56,700 households in 2024—Tenants Advice leverages a panel of solicitors to handle claims on a no-win, no-fee basis, focusing on cases involving unsafe or unlivable conditions in council or housing association properties. Their services are designed to alleviate stress for tenants by managing the entire claims process on their behalf.
Services Offered
- Housing disrepair claims
- Tenant rights advice and guidance
- Legal services for compelling landlords to carry out repairs
- Compensation claims for inconvenience, property damage, or personal injury
- Free helpline support
- Assistance for visual impairments (braille available upon request)
- Text/WhatsApp and text relay UK services for hard of hearing clients
- Multilingual support for non-English speakers
- Claims management for issues including damp, mould, leaks, infestations, and faulty heating
- Consultation on tenancy agreements and landlord obligations
Tenants Advice serves clients throughout the UK, with offices in Blackpool and London, and supports a diverse range of tenants, particularly those in social housing or dealing with complex disrepair issues. The firm is authorised and regulated by the Financial Conduct Authority and operates with transparency regarding its referral-based fee structure.
