WNS Assistance Ltd is a market-leading claims management outsourcing provider specializing in comprehensive, end-to-end solutions for motor, property, and legal claims. As an award-winning company managing over 100,000 claims annually, it stands out for its process-led approach that reduces indemnity spend, enhances the customer journey, and improves operational cost control.
The company serves a diverse clientele including blue-chip insurers, MGAs, broker businesses, and fleets across the UK. Its dedicated team emphasizes proactivity, continuous improvement, and collaboration, supported by digitally enabled solutions such as streamlined digital journeys, sustainable practices, and powerful data analytics. WNS Assistance prides itself on delivering outstanding customer service and transparent, flexible claims management entirely in-house.
Services Offered
- Small Claims Assistance Service
- First Notification of Loss (FNOL)
- Telematics
- Third Party Intervention
- Non-Fault Repair Network
- Repair Management
- Engineering
- Total Loss
- Third Party Property Damage
- Third Party Personal Injury
- Credit Hire Defence
- Fraud Management
- Large Losses
- FNOL (Property)
- Contents Claims
- Subrogated Recovery
- Repair & Restoration
- Building Claims Validation
- Claimant Legal Services
- Defendant Legal Services
- Recoveries
Operating throughout the UK, WNS Assistance offers 24/7 claims support and has received industry recognition, including awards for Customer Service Excellence and Claims Technology Solution of the Year. The company works seamlessly as an extension of client brands, ensuring tailored solutions and proven processes for each partnership.
